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Privacy Policy

How gamework protects and manages your personal information

Last Updated: January 2024

Information We Collect

At gamework, we collect information that helps us provide you with exceptional mobile game development training. This includes details you provide directly when creating an account, participating in our learning programs, or contacting our support team.

Personal Information: Name, email address, phone number, and professional background details you share during registration

Learning Data: Progress through courses, assignment submissions, quiz results, and participation in interactive sessions

Technical Information: Device details, browser type, IP address, and usage patterns to improve our platform performance

Communication Records: Messages exchanged with our support team, feedback provided, and correspondence related to your learning journey

How We Use Your Information

Your information powers our ability to deliver personalized, effective mobile game development education. We use collected data to customize your learning experience, track your progress, and provide targeted support when you need it most.

We never sell your personal information to third parties. Your data is used exclusively to enhance your learning experience and improve our educational services.

Primary Uses

We process your information to deliver course content, assess your progress, provide certificates upon completion, and offer technical support. Additionally, we analyze learning patterns to continuously improve our curriculum and teaching methods.

Communication Purposes

With your consent, we'll send you updates about new courses, industry insights, and important changes to our platform. You can opt out of promotional communications at any time while still receiving essential service-related messages.

Data Sharing and Third Parties

Gamework works with carefully selected partners to deliver our services effectively. These relationships are governed by strict data protection agreements that ensure your information remains secure and is used only for specified purposes.

Partner Type Purpose Data Shared
Cloud Storage Providers Secure data storage and backup Encrypted user data and course materials
Analytics Services Platform improvement and user experience Anonymized usage statistics
Email Service Providers Course notifications and updates Email addresses and communication preferences
Payment Processors Secure transaction processing Billing information and transaction details

Your Rights and Choices

You maintain complete control over your personal information. Under applicable data protection laws, including GDPR for EU residents, you have several rights regarding how we handle your data.

Access and Correction

You can request a copy of all personal information we hold about you. If any details are incorrect or outdated, you can ask us to correct or update them. We'll respond to these requests within 30 days and provide the information in a commonly used electronic format.

Data Portability

Want to transfer your learning data to another platform? We'll provide your information in a structured, machine-readable format that makes it easy to move your data elsewhere. This includes your course progress, certificates earned, and profile information.

Deletion Requests

You can request deletion of your personal information at any time. We'll remove your data from our active systems within 30 days, though some information may be retained for legal compliance or legitimate business purposes as outlined in our retention policy.

Data Security and Protection

Protecting your information is fundamental to everything we do. We employ multiple layers of security measures, including encryption, access controls, and regular security audits to safeguard your personal data against unauthorized access, alteration, or disclosure.

Encryption: All data is encrypted both in transit and at rest using industry-standard AES-256 encryption

Access Controls: Strict authentication protocols and role-based access ensure only authorized personnel can access your information

Regular Audits: Third-party security assessments and internal reviews help us maintain the highest protection standards

Incident Response: Comprehensive procedures for detecting, responding to, and reporting any potential security incidents

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Active Account Data

While your account remains active, we maintain your profile information, learning progress, and course materials. This ensures continuity in your educational journey and allows you to pick up where you left off at any time.

Inactive Account Processing

If you haven't accessed your account for 24 months, we'll send you a reminder email. After 36 months of inactivity, we begin the process of archiving your data, though you can reactivate your account and restore access to your information at any time during this period.

International Data Transfers

As a UK-based company serving students globally, we sometimes need to transfer data internationally to provide our services effectively. All such transfers are protected by appropriate safeguards and comply with applicable data protection laws.

We ensure adequate protection for international transfers through standard contractual clauses, adequacy decisions, or other approved mechanisms under UK and EU data protection law.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze how you interact with our content. You can control cookie settings through your browser, though some features may not work properly with cookies disabled.

Essential Cookies

These cookies are necessary for basic platform functionality, including keeping you logged in, remembering your course progress, and maintaining security. They cannot be disabled without affecting core services.

Analytics and Performance

We use analytics cookies to understand how students interact with our platform, which helps us improve course delivery and identify areas where learners might need additional support. This data is aggregated and doesn't identify individual users.

Children's Privacy

Gamework services are designed for adults and professionals in game development. We don't knowingly collect personal information from children under 16. If we discover that we've inadvertently collected such information, we'll delete it immediately and take steps to prevent future occurrences.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you via email and post the updated policy on our website with a new effective date.

Minor updates that don't affect your rights or how we handle your information may be made without individual notification, though we'll always maintain a record of changes and their effective dates.

Questions About Your Privacy?

Email: [email protected]
Phone: +44 7935 446099
Address: Biz Hub, Castle Mill, Burnt Tree, Dudley DY4 7UF, United Kingdom

Data Protection Officer: Available via the contact details above for any privacy-specific inquiries or to exercise your data protection rights.